Last updated: November 2, 2026
Accepted payment methods
We accept the major credit and debit cards and the express payment options shown at checkout. The methods available to you are displayed on the checkout page before you pay.
Currency and taxes
Prices for US orders are shown and charged in US dollars (USD). Delivery is free. Any applicable sales tax is calculated and shown at checkout before you pay, so you always see the full total before placing your order.
When you are charged
Payment is taken in full when you place your order. If we are unable to fulfil your order, for example because an item is out of stock, we will refund the full amount to your original payment method.
Secure payments
All payments are processed securely by our payment providers using encrypted connections. We never see or store your full card details.
Refunds
Refunds are always made to the original payment method. See our Refund Policy for details.
Contact us
Email: support@calabu.com
Phone: +44 7473 950869
Address: The Forge by Grainger, Forth Banks, Newcastle upon Tyne, NE1 3AA, United Kingdom
Customer service hours: Monday to Friday, 9:00am to 5:00pm (UK time), excluding UK bank holidays. We reply to all messages within 24 hours on business days.
Calabu, The Forge by Grainger, Forth Banks, Newcastle upon Tyne, NE1 3AA, United Kingdom.