Every order is sent with tracking. As soon as your order is dispatched, we email you a tracking number and a link to follow your parcel.
Where to find your tracking
Use the tracking link in your dispatch confirmation email, or log in to your account and open your order.
Delivery times
Orders are processed within 1–3 business days and typically arrive within 5–8 business days after dispatch. Please allow a few days for tracking information to update after you receive your dispatch email. See our Shipping Policy for full details.
Need help?
If you have not received your tracking email, or your parcel has not arrived within the estimated time, email support@calabu.com or call +44 7473 950869 with your order number.
Contact us
Email: support@calabu.com
Phone: +44 7473 950869
Address: The Forge by Grainger, Forth Banks, Newcastle upon Tyne, NE1 3AA, United Kingdom
Customer service hours: Monday to Friday, 9:00am to 5:00pm (UK time), excluding UK bank holidays. We reply to all messages within 24 hours on business days.
Calabu, The Forge by Grainger, Forth Banks, Newcastle upon Tyne, NE1 3AA, United Kingdom.